Roles and Responsibilities:

1) Execution of complete mechanical maintenance activity of the plant

2) Ensure machinery, equipment, infrastructure run optimally with minimal downtime

3) Must have hands-on experience in doing plumbing of PVC/CPVC pipes, repairs of pumps and use of hand and power tools

4) Conducting routine maintenance of conveyors, shredders, and compressors

5) Establish maintenance procedures & protocols

6) Undertaking planned maintenance

7) Responsible for spares planning

8) Uses hand tools and power tools in making minor maintenance repairs

9)  Proactive action on breakdown and maintenance

10) Must have basic electrical troubleshooting skills

DESIGNATION: Executive Technical Support (Resident Engineer at Subscribers Location)

RESPONSIBILITIES:

Executive – Technical Support is responsible for providing Technical Support at subscriber location. The Executive has to ensure user at subscriber location should not get any Technical problems and if they face Technical problem then he has to close in minimum timeframe. Responsible for all type of S/W, H/W and Networking Installation.

• Receiving complains of Technical problems from the users thru phone/email/personally, On receiving Technical complain respond immediately over the phone or via remote tools or attend at user desk and solve the problem within set timeframe.
• Usually Executive will be deputed at the designated location only and will be attending the call of the user based at the location however if any call comes from subscriber’s other location he has to do visit and attend the call for other locations
• Scope of Maintenance Service at Subscriber Location
• System support - Installation of hardware and software as required by subscriber
• Incident/Problem/Change Management of Production Systems - Includes replacement of existing systems with new standards and versions
• Third Party co-ordination - Coordinate with third parties for equipment and software which is faulty and under warranty or otherwise
• Data backup and verification - Ensure daily full data backup process is successful and test restoration once a month in temporary location
• Anti-virus / Spyware - Ensure all systems are updated with latest corporate Antivirus Software & its pattern files and clean if infected
• Documentation - Document any system installation (Hardware/Software) and related process.
• Asset Control and Inventory - Maintain and update asset inventory & Asset transfer shall be documented
• Monthly support call logs - A copy shall be sent every month to the Subscriber’s IT controller of the region
• General support and maintenance call-outs - The Service Provider shall comply with the response times set by the subscriber

DELEGATION PROCEDURE:

If the Executive not able to solve the problem then he has to take the help from local Team Leader or from the Subscriber’s IT team.

BASIC COMPETENCE LEVEL:

• Minimum Qualification: 10+2 / Diploma Certificate course In Computers Hardware maintenance would be desire as additional qualification.
• Minimum Experience of 6 months in Field of Maintenance of Hardware and Software of Computers.

Actively Seeking in new sales opportunities through cold calling in IT Industry.
Experienced in pre sales.
Proven Experience in sales executive or sales relevant role.
Having Good Communication skills .
Self motivated with a results driven approach.